Frequently Asked Questions
Everything you need to know about your Self-Portrait experience.
How can I ensure I am ordering the correct size?
Since our garments are known for their structured silhouettes and intricate lace, we recommend referring to our specific Size Guide found on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return policy for international orders?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn and unwashed, with all Self-Portrait tags and security seals still attached.
When will my order be shipped?
Standard orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number via email. Delivery times vary by region, typically ranging from 3-5 business days for express shipping.
Do you offer alterations for your dresses?
We do not provide in-house alteration services. However, our designs are constructed with standard seam allowances to allow for minor adjustments by a professional tailor if needed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Clearpay for flexible installment payments.
How do I care for my Self-Portrait lace garments?
To preserve the delicate nature of our lace and embroidery, we strictly recommend professional dry cleaning only. Avoid contact with sharp jewelry or rough surfaces that may snag the fabric.